Petkin views product quality as the foundation of its brand reputation and sustainable partnerships with its network of dealers, partners, and customers. As an importer and distributor of Pet Food, Petkin always prioritizes selecting products with clear origins, complying with legal regulations, and implementing quality control activities within its scope of responsibility.
We believe that quality is not only built on the product itself, but also on transparency of information, appropriate management processes, and the responsible coordination of all parties in the supply chain.
1. Choose products with a clear origin.
Petkin prioritizes partnerships with reputable manufacturers and brands that provide transparent information regarding origin, source, and quality standards.
For imported products, Petkin follows all procedures stipulated by Vietnamese law before introducing the products into its distribution system.
2. Quality control within the scope of operations
Throughout the import, warehousing, and distribution process, Petkin performs inspection, storage, and quality management activities in accordance with its role as an importer and distributor.
Quality control is carried out in accordance with legal regulations and within Petkin’s scope of responsibility to help maintain product quality throughout the distribution process.
3. Product storage and distribution
Petkin prioritizes product preservation during storage and transportation to minimize factors that could affect quality.
To ensure that products are always in the best condition when they reach consumers, Petkin recommends that dealers and partners store, display, and distribute products according to the manufacturer’s instructions and relevant regulations.
4. Transparency in product information
Petkin provides necessary product information as required by law and as published by the manufacturer, including product name, brand, origin, ingredients, usage instructions, expiration date, and other necessary information.
For product promotion and marketing activities, Petkin encourages its dealer network to use accurate, objective information that aligns with the manufacturer’s official documentation to ensure consistency in communication and minimize misinformation.
5. Receiving and coordinating the handling of feedback regarding quality.
Petkin always appreciates all feedback and comments regarding product quality.
Upon receiving information, Petkin will review, verify, and coordinate with the manufacturer, shipping company, or other relevant parties (if necessary) to determine the cause and handle the situation appropriately on a case-by-case basis.
The processing is always carried out on the principles of objectivity and transparency, based on relevant information and documents, while ensuring the legitimate rights and interests of customers, agents, and businesses.
6. Retrieving product information
For ease of inspection and processing when necessary, Petkin encourages dealers and customers to retain invoices, sales documents, or other information related to the shipment.
Full access to information will help parties cooperate more effectively when it comes to verifying origin, checking quality, or implementing legal action.
7. Partnering to build a quality distribution system.
Petkin believes that maintaining product quality is a shared responsibility of the entire supply chain, from manufacturers and importers to distributors and end users.
In addition to supplying products, Petkin always aims to work alongside its dealer network in raising awareness about product quality, traceability, product preservation, and compliance with regulations related to the Pet Food business.
We believe that a sustainable distribution system is built on transparency, accountability, and active collaboration from all parties.
Validity
This product quality policy applies to products imported and distributed by Petkin.
Depending on changes in legal regulations, manufacturer requirements, or business development directions, Petkin may adjust or update the policy content as needed. The version published on the website is the currently effective version.